Missing logs

Incident Report for Copernica

Resolved

Between 11:00 and 14:00 (CET) on Sunday, November 10, we experienced an issue on our server responsible for logging events (deliveries, retries, bounces, webtracker activity). As a result, these events are possibly not registered. Follow-up actions based on these events have not been executed.

When you are missing logs in your log files within this time frame, this can be explained by this problem. For further questions, please contact our support team at support@copernica.com.

Posted Nov 10, 2024 - 14:00 CET

This incident affected: Webpages (Publisher and Marketing Suite).